Operational Support
Quadel provides short and medium term staffing and operational support services to help improve public housing program performance. These services include providing interim leadership/senior staffing and turnaround program management, advising Boards of Commissioners and developing policies and procedures for PHA operations.
Interim Executive Management
Since l984, Quadel has provided interim executive management of PHA organizations or Board Advisory services to 12 PHAs, including the following agencies:
Client, Period, Services
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Detroit Housing Commission (MI) - 2005-2006
Advisor to the HUD Administrative Receiver; Financial Advisor
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Kankakee City Housing Authority (IL) - 2003-2004
Interim Executive Management
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Hamtramack Housing Commission (MI) - 2002-2003
Advisor to the Board
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St. James Parish Housing Authority (LA) - 2001
Interim Executive Management
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Omaha Housing Authority (NE) - 2000
Interim Executive Management
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Wilmington Housing Authority (NC) - 2000
Interim Executive Management
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Springfield Housing Authority (OH) - 1999
Interim Executive Management
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New Haven Housing Authority (CT) - 1997
Interim Executive Management
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Lakeview Terrace Public Housing Development (Cleveland, OH) - 1992-1994
Joint Management with RMC
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Chester Housing Authority (PA) - 1991-1993
Interim Executive Management
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East St. Louis Housing Authority (IL) - 1986-1993
Interim Agency Management
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Bridgeport Housing Authority (CT) - 1984-1988
Interim Agency Management
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Quadel's experience providing daily management and operational support has enabled Quadel to develop innovative workable strategies for improving agency organization, quality assurance, and policy implementation for all aspects of public housing and voucher program management. To learn more about our direct management of HCV Programs, click here.
Policies and procedures
Our direct management experience and knowledge of HUD regulations enables us to assist PHAs in developing and implementing policy and procedure changes that lead to more effective program administration and ensure compliance. We have assisted PHAs to develop or revise policies and procedures in a variety of areas including the following:
Client, Period, Services
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U.S. Department of Housing and Urban Development - 2000-2006
- Prepared PHA Plans and public housing program operating policies
and procedures for 15 agencies under HUD IQC task orders issued by the
Memphis and Cleveland Troubled Agency Recovery Centers
- Services included developing Admissions and Continued Occupancy
Policies, Administrative Plans, grievance procedures, pet policies,
dwellings leases, rent collection policies, and maintenance plans
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Jersey City Housing Authority - 1998-2008
- Provided a range of services to improve the operations of the
Public Housing Admissions and Leasing Unit under a multi-year IQC
contract
- Services included revising the agency's one-strike policy and
implementing procedures; revising the ACOP and lease; developing a
designated plan for senior housing; developing asset management monthly
reports including PHAS and other property management performace indices
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Housing Authority of Baltimore City - 2005-present
- Provided a range of services to improve the operations of the
Public Housing Admissions and Leasing Unit under a multi-year IQC
contract
- Services included an assessment of unit operations and procedures,
the reengineering of eligibility determination processes and the
development of new quality control protocols
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Services:
- Interim and Turnaround Management
- Physical Needs Assessments
- Maintenance Plans
- Waiting List Management
- Executive Search Assistance