Operational Support

Quadel's operational support engagements are narrowly tailored to resolve critical operational challenges and workload demands within a housing agency’s voucher program. Clients fulfill their critical housing mission as a result of Quadel’s ability to leverage proven strategies, methodologies and tools derived from our direct management experience, to implement project operations rapidly, and to achieve defined objectives in an efficient and cost effective way.

Select examples of Quadel’s operational support services include:

In 2006, Quadel completed an update and purge of a PHA client’s HCV program waiting list, including managing a call center, providing staff training and Administrative Plan updates, and contracting with a local mailing house to handle applicant mail volume.
In 2007, we completed a backlog of client annual recertifications on behalf of a PHA client. Quadel completed nearly 5,000 overdue annual recertifications, including household interviews, verifications, rent calculations and data entry of results.
In 2007 and 2008, we completed a large scale leasing initiative to improve a PHA client’s voucher utilization rate.

Quadel is skilled in helping PHAs address large scale and rapid voucher leasing needs.

To learn more about the benefits of outsourced leasing, click here.