Operational Support

Quadel provides short and medium term staffing and operational support services to help improve public housing program performance. These services include providing interim leadership/senior staffing and turnaround program management, advising Boards of Commissioners and developing policies and procedures for PHA operations.

Interim Executive Management

Since l984, Quadel has provided interim executive management of PHA organizations or Board Advisory services to 12 PHAs, including the following agencies:

Detroit Housing Commission (MI)Advisor to the HUD Administrative Receiver; Financial Adviso
Kankakee City Housing Authority (IL)Interim Executive Management
Hamtramack Housing Commission (MI)Advisor to the Board
St. James Parish Housing Authority (LA)Interim Executive Management
Omaha Housing Authority (NE)Interim Executive Management
Wilmington Housing Authority (NC)Interim Executive Management
Springfield Housing Authority (OH)Interim Executive Management
New Haven Housing Authority (CT)Interim Executive Management
Lakeview Terrace Public Housing Development (OH)Joint Management with RMC
Chester Housing Authority (PA)Interim Executive Management
East St. Louis Housing Authority (IL)Interim Executive Management
Bridgeport Housing Authority (CT)Interim Executive Management

Quadel’s experience providing daily management and operational support has enabled Quadel to develop innovative workable strategies for improving agency organization, quality assurance, and policy implementation for all aspects of public housing and voucher program management. To learn more about our direct management of HCV Programs, click here.

Policies and procedures

Our direct management experience and knowledge of HUD regulations enables us to assist PHAs in developing and implementing policy and procedure changes that lead to more effective program administration and ensure compliance. We have assisted PHAs to develop or revise policies and procedures in a variety of areas including the following:

U.S. Department of Housing and Urban Development-- Prepared PHA Plans and public housing program operating policies and procedures for 15 agencies under HUD IQC task orders issued by the Memphis and Cleveland Troubled Agency Recovery Centers
-- Services included developing Admissions and Continued Occupancy Policies, Administrative Plans, grievance procedures, pet policies, dwellings leases, rent collection policies, and maintenance plans
Jersey City Housing Authority-- Provided a range of services to improve the operations of the Public Housing Admissions and Leasing Unit under a multi-year IQC contract
-- Services included revising the agency's one-strike policy and implementing procedures; revising the ACOP and lease; developing a designated plan for senior housing; developing asset management monthly reports including PHAS and other property management performace indices
Housing Authority of Baltimore City-- Provided a range of services to improve the operations of the Public Housing Admissions and Leasing Unit under a multi-year IQC contract
-- Services included an assessment of unit operations and procedures, the reengineering of eligibility determination processes and the development of new quality control protocols


  • Interim and Turnaround Management
  • Physical Needs Assessments
  • Maintenance Plans
  • Waiting List Management
  • Executive Search Assistance