In today’s fast-paced environment, Public Housing Authorities face mounting pressure to modernize their IT operations while keeping pace with HUD mandates and escalating cybersecurity demands. Failing to keep up can leave agencies exposed to costly data breaches, system outages, and operational inefficiencies. Additionally, outdated workflows can slow service delivery and even put future funding eligibility at risk. Quadel expert, Jim Evans, provides four key steps you can take to enhance your IT governance, streamline operations, and strengthen your agency’s overall performance.

Enhance Internal Dashboards

Visibility is key to proactive management. Start by improving your internal dashboards to track key performance indicators (KPIs) across your organization. A robust dashboard gives executive teams a clear view of critical metrics in real-time, empowering faster, data-driven decisions.

Consider adopting dashboard software that easily integrates with your existing systems. The right tools will not only consolidate data but also allow for seamless updates as your operational needs evolve.

Conduct Workflow Analysis

Outdated or inefficient processes can stall agency performance. Conduct an in-depth workflow analysis to identify bottlenecks that might be slowing you down. Examine routine processes—like maintenance work orders and approvals—to uncover opportunities for improvement.

Document your findings and create a clear action plan to streamline these workflows. By reducing delays and reallocating resources more effectively, you’ll increase efficiency and better serve your community.

Strengthen Cybersecurity Measures

As PHAs move from paper-based operations to cloud-based systems, cybersecurity must become a top priority—especially in today’s hybrid work environments. Protecting Personally Identifiable Information (PII) and agency data is critical.

Develop a comprehensive cybersecurity strategy that includes:

• Regular staff training on cyber hygiene and phishing awareness

• Implementation of multi-factor authentication and data encryption

• Collaboration with cybersecurity experts for tailored risk assessments and solutions

Proactively addressing vulnerabilities today will help safeguard your agency’s future.

Document IT Staffing Models

Clear documentation of your IT staffing models and organizational structure is essential. Doing so promotes team alignment, supports smoother onboarding, and ensures your IT capacity matches operational needs.

Regularly review and update these models as your agency evolves. Proper documentation is also critical for HUD audits and demonstrates your commitment to transparent, well-governed operations.

Partner with Quadel to Build a Resilient IT Foundation

At Quadel, we are committed to helping PHAs modernize their IT infrastructure while meeting regulatory requirements and driving operational excellence. Let’s collaborate to create sustainable, future-ready solutions that make a lasting impact in your community.

Contact us today to get started.