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Tonya Beeler currently serves Quadel’s PBCA clients as Program Manager and serves HCV clients as Business Lead for QualtrackSM, Quadel’s proprietary Customer Service Tracking Tool. She is skilled at bridging communication gaps by utilizing active listening, negotiation and advocacy. Her specialization and passion is in analyzing processes and developing strategies for more efficient and effective workflow processes. Because of her creative mindset and her ability to restructure policies and procedures, she is often tasked with cross-departmental projects. She holds a Master’s Degree in Public Administration, with a concentration in Non-Profit and Local Government Management. To discuss your agency’s PBCA or QualtrackSM needs with Ms. Beeler, email her.