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Making the Change
Blog
Remote Recertifications: Quadel’s Penny VanderWall Discusses Benefits of Virtual Services
by Hannah Troyer | Oct 7, 2021
As the COVID-19 pandemic endures, the demand for remote or virtual services continues to increase. Utilizing remote services allows Public Housing Authorities (PHAs) to complete necessary tasks in a timely manner without risking the health of employees,...
HQS Inspections: Quadel’s Jim Evans Discusses Importance of Planning and Technology
by Hannah Troyer | Sep 16, 2021
Housing Quality Standards (HQS) Inspections are part of Housing Choice Voucher (HCV) program regulations (24 CFR Part 982) and require units within the program to meet a certain standard. Current HQS regulations consist of 13 key aspects of housing quality,...
Quadel’s Jessica Porter Offers Best Practices for Informal Hearings, Reviews
by Hannah Troyer | Aug 19, 2021
Informal reviews, hearings or grievances are important forms of tenant protection for Federal housing programs. Most importantly, these processes allow PHAs to resolve applicant or resident disputes without legal action and to correct any errors that might have...
Increasing Landlord Participation: Tips from AZQ’s Andre Serrette
by Hannah Troyer | Jul 22, 2021
It’s simple math. For an HCV program to be successful, the program needs enough landlords. Landlords provide the most important aspect to HCV participants – the place to live. Unfortunately, affordable housing programs are oftentimes surrounded by misconceptions and...
Program Efficiency lies in the Details of Policies and Procedures
by Hannah Troyer | Jun 24, 2021
Administrative Plans (Admin Plans) and Standard Operating Procedures (SOPs) are a housing authority’s “playbook” according to Bea Barberio, Quadel Senior Program and Policy Advisor. Over her Quadel career, Barberio has updated nearly a dozen Administrative Plans and...
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