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Quadel Accountant, Ronna Jessen, reflects on military lessons

by Hannah Troyer | Nov 10, 2021 | Blog

  As a kid growing up in Texas, Quadel staff accountant, Ronna Jessen, had two career aspirations: be a Texas Ranger or join the military. So, she did. Jessen was a Tactics Control Assistant (now called a Patriot Fire Control Enhanced Operator) in the...

Remote Recertifications: Quadel’s Penny VanderWall Discusses Benefits of Virtual Services

by Hannah Troyer | Oct 7, 2021 | Blog

  As the COVID-19 pandemic endures, the demand for remote or virtual services continues to increase. Utilizing remote services allows Public Housing Authorities (PHAs) to complete necessary tasks in a timely manner without risking the health of employees,...

HQS Inspections: Quadel’s Jim Evans Discusses Importance of Planning and Technology

by Hannah Troyer | Sep 16, 2021 | Blog

Housing Quality Standards (HQS) Inspections are part of Housing Choice Voucher (HCV) program regulations (24 CFR Part 982) and require units within the program to meet a certain standard. Current HQS regulations consist of 13 key aspects of housing quality,...

Quadel’s Jessica Porter Offers Best Practices for Informal Hearings, Reviews

by Hannah Troyer | Aug 19, 2021 | Blog

Informal reviews, hearings or grievances are important forms of tenant protection for Federal housing programs. Most importantly, these processes allow PHAs to resolve applicant or resident disputes without legal action and to correct any errors that might have...

Increasing Landlord Participation: Tips from AZQ’s Andre Serrette

by Hannah Troyer | Jul 22, 2021 | Blog

It’s simple math. For an HCV program to be successful, the program needs enough landlords. Landlords provide the most important aspect to HCV participants – the place to live. Unfortunately, affordable housing programs are oftentimes surrounded by misconceptions and...

Program Efficiency lies in the Details of Policies and Procedures

by Hannah Troyer | Jun 24, 2021 | Blog

Administrative Plans (Admin Plans) and Standard Operating Procedures (SOPs) are a housing authority’s “playbook” according to Bea Barberio, Quadel Senior Program and Policy Advisor. Over her Quadel career, Barberio has updated nearly a dozen Administrative Plans and...

Emergency Housing Vouchers: A New Program with New Possibilities

by Hannah Troyer | Jun 3, 2021 | Blog

AZQ’s Andre Serrette Discusses Program’s New Vouchers and Lease-Up Efforts Last month, the Department of Housing and Urban Development (HUD) released Notice PIH 2021-15 (HA) and allocated approximately 70,000 Emergency Housing Vouchers (EHVs) to public housing...

Communication, Transparency a Must for Stakeholder Satisfaction

by Hannah Troyer | May 13, 2021 | Blog

  Affordable housing is a cornerstone of any strong community. And while affordable housing and subsidy programs are often deemed successful by the number of tenants served or high evaluation scores, often times the most successful programs reach this achievement...

Quadel’s Lisa Williams and HUMC Ready to get Back to Working for the “Little Guys”

by Hannah Troyer | Apr 29, 2021 | Blog

  Over 12 years later, Lisa Williams and her team continue to prove critics wrong. When Williams first started her business venture, Help U Manage Compliance, she was told her business structure – focused on Low-Income Tax Credit (LIHTC) compliance services for...

The Low-Income Housing Tax Credit Program: Mistakes to Avoid

by Hannah Troyer | Apr 8, 2021 | Blog

Many in the affordable housing industry view the Low-Income Housing Tax Credit (LIHTC) program as one of the most important resources for increasing affordable housing stock. However, the LIHTC program has its own nuances and challenges – ranging from...
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