by Hannah Troyer | Dec 30, 2025 | Blog
One of the most underutilized tools available to Public Housing Authorities to improve overall program performance is also one of the most powerful: customer feedback. When used intentionally, customer feedback is not about scores or satisfaction ratings. Senior...
by Hannah Troyer | Nov 22, 2024 | Blog
In an effort to highlight our employees and their unique affordable housing journeys, Quadel features staff members in its series: Passionate People. This week’s feature is Rose Santana, the Operations Supervisor for the Quadel-managed Housing Choice Voucher program...
by Hannah Troyer | Jan 20, 2023 | Uncategorized
Staff turnover is typical for public housing authorities across the country. When a leadership position such as an HCV director experiences turnover, program performance may be affected negatively. When hiring and onboarding a new HCV director, there are a few...
