by Hannah Troyer | Dec 30, 2025 | Blog
One of the most underutilized tools available to Public Housing Authorities to improve overall program performance is also one of the most powerful: customer feedback. When used intentionally, customer feedback is not about scores or satisfaction ratings. Senior...
by Hannah Troyer | Jun 21, 2023 | Blog
Once applicants have been accepted into the Housing Choice Voucher Program (HCVP), they may feel overwhelmed by program rules and what happens next. A comprehensive HCVP briefing is vital to participant success. Quadel program manager, Paula Bingham, discusses how...
by Hannah Troyer | Apr 14, 2023 | Blog
Outsourcing the management of housing programs can be a smart strategic move for PHAs. Outsourced management occurs when an agency hires a third-party vendor to provide all, or aspects, of the housing program services. Quadel Director, Jim Evans, has managed...
