Making the Change
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Turning Customer Feedback into Improved HCV Program Performance
by Hannah Troyer | Dec 30, 2025
One of the most underutilized tools available to Public Housing Authorities to improve overall program performance is also one of the most powerful: customer feedback. When used intentionally, customer feedback is not about scores or satisfaction ratings. Senior...
Passionate People Series: Jamaal Williams
by Hannah Troyer | Nov 14, 2025
In an effort to highlight our employees and their unique affordable housing journeys, Quadel will feature staff members in its Passionate People series. Our next feature is Jamaal Williams, Deputy Managing Director of Memphis Housing Authority's High Performer HCV...
Honoring Quadel’s Veterans and Their Continued Service
by Tonya Beeler | Nov 11, 2025
At Quadel, we’re driven by a shared mission to strengthen communities and ensure that every person has a place to call home. This Veterans Day, we’re proud to honor three members of our team who served our country and who continue to live out the values of service,...
Benefits of RAD Conversions to Modernize Public Housing
by Hannah Troyer | Oct 10, 2025
Public Housing Agencies (PHAs) across the country are under increasing pressure to modernize aging housing stock, stabilize funding, and ensure long-term sustainability. The Rental Assistance Demonstration (RAD) program has become the most effective way to achieve all...
Nearly a Year After Stepping Into the Red Circle, Katie Goar’s Story Still Resonates
by Tonya Beeler | Sep 25, 2025
Almost one year ago, Quadel President Katie Goar stepped onto the red circle of the TEDx stage in New York City in a moment that represented the culmination of years of encouragement, hesitation, and ultimately, a leap of courage. For much of her career, she had kept...
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