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Making the Change
Blog
Tips for Effective Departmental Management Amid PHA Challenges
by Hannah Troyer | Jul 20, 2023
Housing agency department managers and directors have a lot on their plates: completing day-to-day tasks, supervising departmental staff, communicating with community members, and working with agency leadership to ensure all work is completed on time and to agency...
HCV Briefings and the Importance of Clear Communication
by Hannah Troyer | Jun 21, 2023
Once applicants have been accepted into the Housing Choice Voucher Program (HCVP), they may feel overwhelmed by program rules and what happens next. A comprehensive HCVP briefing is vital to participant success. Quadel program manager, Paula Bingham, discusses how...
Passionate People Series: Jenifer Parris
by Hannah Troyer | May 4, 2023
Much like the population it serves, the affordable housing industry is full of diverse housing providers. In an effort to highlight our employees and their unique affordable housing journeys, Quadel will feature staff members in a new series entitled Passionate...
Outsourced Management and the Benefits of a Strategic Partnership
by Hannah Troyer | Apr 14, 2023
Outsourcing the management of housing programs can be a smart strategic move for PHAs. Outsourced management occurs when an agency hires a third-party vendor to provide all, or aspects, of the housing program services. Quadel Director, Jim Evans, has managed...
Resident Relations: The Importance of Communication and Connection
by Hannah Troyer | Mar 23, 2023
One of the core functions of affordable housing management is excellent customer service. Resident relations are vital to effective and quality affordable housing program management. Quadel Program Manager Gloria Pounds is a human relations specialist and a...
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