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Making the Change
Blog
Outsourced Management and the Benefits of a Strategic Partnership
by Hannah Troyer | Apr 14, 2023
Outsourcing the management of housing programs can be a smart strategic move for PHAs. Outsourced management occurs when an agency hires a third-party vendor to provide all, or aspects, of the housing program services. Quadel Director, Jim Evans, has managed...
Resident Relations: The Importance of Communication and Connection
by Hannah Troyer | Mar 23, 2023
One of the core functions of affordable housing management is excellent customer service. Resident relations are vital to effective and quality affordable housing program management. Quadel Program Manager Gloria Pounds is a human relations specialist and a...
Remote Work: Keeping Team Members Productive and Connected
by Hannah Troyer | Mar 2, 2023
Quadel has employees in 26 states across the country. Since COVID-19, remote work has become commonplace and even the preferred method of employment for many. Quadel Senior Program Manager, Helena Widtfeldt, has worked remotely since 2015. She discusses her...
Passionate People Series: Andre Serrette
by Hannah Troyer | Feb 9, 2023
In an effort to highlight our employees and their unique affordable housing journeys, Quadel will feature staff members in a new series entitled Passionate People. Our first feature is Andre Serrette, Arizona Quadel’s Managing Director. Mr. Serrette has been...
Filling the Gap: Tips for Hiring and Onboarding HCV Directors
by Hannah Troyer | Jan 20, 2023
Staff turnover is typical for public housing authorities across the country. When a leadership position such as an HCV director experiences turnover, program performance may be affected negatively. When hiring and onboarding a new HCV director, there are a few...
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