Quadel’s comprehensive HCV Specialist training course furthers each participant’s understanding of the HCV program. The course includes a brief update on key legislative changes and current HCV program rules, in-depth coverage of eligibility, limits on assistance to non-citizens, waiting list management, annual income, allowances and rent calculations, voucher issuance and leasing, portability, payment standards, and rent reasonableness. An overview of SEMAP and HQS is also included.

Course Details

Every participant will receive a course book, which provides comprehensive coverage of HUD’s occupancy rules and regulations and will assist all those trained by us to perform their daily functions more efficiently and effectively far after they have attended. This course includes an optional certification exam at the close of the workshop

Take a look at a sample agenda from one of our HCV Specialist courses.

• In-Person Course Length: 2.5 days with two-weeks to complete the online examination (paper exam upon request).
• Online Course Length: Five, four-hour daily sessions, and two-weeks to complete the online examination.

Who Should Attend?

Front-line staff requiring comprehensive training and experienced or supervisory staff that need a useful update and refresher

Are you ready to unlock the full potential of your Housing Choice Voucher program? Our comprehensive, 12-hour HCV Supervisor & Manager course is designed to empower management teams with the advanced tools, strategies, and real-world skills you need to lead a top-performing HCV program.

In this dynamic course, you’ll delve into the essentials of seamlessly integrating PHA daily operations with rapidly evolving policy mandates. Our expert instructors—drawing on years of experience—will guide you through practical approaches to program management, people leadership, quality assurance, and performance improvement.

Master proven techniques for managing challenging personnel, effective goal setting, and the implementation of HOTMA. Learn how to confidently navigate change, foster accountability, and drive continuous excellence in your team.

Whether you’re new to HCV supervision or aiming to sharpen your management approach, this training is your indispensable resource. Walk away with actionable insights, peer-tested tools, and the confidence to lead your HCV program to new heights. Invest in your team and your future—join us and build the foundation for lasting success in your HCV career!

Course Details

This course combines the use of classroom lecture, PowerPoint presentations, and hands-on exercises to allow the supervisors to actively participate and resolve issues that commonly occur while supervising the HCV program. Every participant will receive a course book, which will provide each trainee with tools and resources to perform their supervisory functions more efficiently and effectively far after they have attended. Our HCV Supervisors & Managers training includes an optional online certification exam.

Course Length: 12 hours – 1.5 In-Person Days/3, Four-hour Online Sessions

Take a look at a sample agenda from one of our HCV Supervisors and Managers training courses.

Who Should Attend?

New supervisors in the HCV program and experienced supervisory staff who could benefit from a refresher

Course Details

This intensive three-day course provides inspectors, property managers, and maintenance professionals with a comprehensive understanding of the National Standards for the Physical Inspection of Real Estate (NSPIRE). The curriculum delivers deep, practical knowledge of all NSPIRE standards, their inspection protocols, and operational implications, ensuring participants are fully prepared for real-world inspections under the latest HUD requirements.

Learning Objectives

Upon completion of this course, participants will:

• Understand the full scope and context of NSPIRE and its evolution from previous standards.

• Gain fluency in each of the 60+ NSPIRE standards, including requirements, common deficiencies, and examples.

• Apply advanced inspection protocols across all inspectable areas (Units, Inside, Outside).

• Accurately classify deficiencies (life-threatening, severe, moderate, low) and their impacts on scoring.

• Learn strategies for preparing properties, correcting deficiencies, and improving inspection outcomes.

Course Length

In-Person: 3 days + Online Examination
Online: 5 Sessions + Online Examination

Who Should Attend?

• Property Inspectors

• Public Housing Executives and Managers

• Maintenance Supervisors and Personnel

• Housing Choice Voucher Program staff interested in a deeper knowledge of NSPIRE

• Owners and operators of HUD-assisted properties

Course Details

Note: This is a new course aimed at inspectors.  It covers the same material as HQS for PHAs, but it omits much of the PHA specific material that is of little concern to inspectors doing the work.

Quadel’s HQS for Inspectors is a two-day (four-hour sessions) online training that provides an overview of HQS and a program update, followed by a review of general HQS requirements, including performance measures, acceptability criteria, HQS versus local codes, and inspection procedures. A discussion and review of HUD’s HQS inspection forms are also included.

The course includes a certification examination at the end of the workshop. Each participant will receive a course book to serve as a detailed desk reference after the workshop ends.

Who Should Attend?

Front-line inspection staff

Course Details

Registration Options:

• In-Person: 1.5 Days of Course Material + Online Certification (Paper Exam upon Request)
• Online: 3, 4-hour Online Sessions + Online Certification Examination

Quadel’s Rent Calculation course, offered as standalone HCV, PH, or combined courses, covers annual income inclusions and exclusions, allowances and deductions, adjusted income, discussion of best-practice interviewing techniques, sample interview questions, verification requirements, rent calculation, choice of rent, and utility allowances. Participants receive Quadel’s Rent Calculation course book.

Quadel offers an optional examination that evaluates participant proficiency in accurate determination of income and rent calculations. Participants who pass receive a formal certificate suitable for framing attesting to their proficiency in income, allowances and rent calculation rules.

Who Should Attend?

Front line housing specialists, clerical staff, and quality control staff involved in determination of adjusted income and SEMAP performance

Seminar Details

Quadel’s HOTMA for HCV is a four-hour online seminar covering everything you need to know about the changes introduced in the HOTMA Final Rule released earlier in 2023.  The seminar will cover the nuts and bolts of Section 102 and 104, and it will also help you prepare for the changes.

Agenda

• HOTMA Timeline
  • Compliance Date
  • Annual Plan Date
• Overview of Section 102 and 104
  • Income
  • Assets
  • Exclusions & Deductions
  • Reexaminations of Income
  • Hardships
  • Program Integrity and Verifications
• Preparing for HOTMA
  • Discretionary and Mandatory Policies
  • Work Systems
  • Communicating with Staff and Families
• HUD Resources

Who Should Attend?

The training is intended for front-line and management staff of HCV programs and any other housing authority employees impacted by HOTMA changes.

Course Details

Quadel’s Project Based Voucher training is a comprehensive course for staff and supervisors on administering project based voucher programs. Quadel’s approach combines use of classroom lecture, PowerPoint presentations, case studies, course book instruction, and group exercises to further the student’s understanding of the material. Each participant will receive a course book to serve as a detailed desk reference after the workshop ends.

Who Should Attend?

Front-line and management staff of HCV programs and other housing authority employees

Course Details

*Updated for the Final Rule released in May 202

Quadel’s Family Self-Sufficiency (FSS) course gives staff with different roles and responsibilities related to the FSS program a detailed understanding of FSS requirements and their implications on program management. This one and a half day (three, online sessions) course provides a comprehensive overview of how to administer an effective FSS program.  Topics include:

• Summary of Guidelines
• FSS Elements
• FSS Program Management
• Case Management Issues
• Participant Outreach
• Recruitment
• Training vs. Work
• Increasing Program Capacity

This is a two, four-hour online session only course.

Who Should Attend?

Front-line and management staff of HCV programs, finance staff processing FSS payments and any other housing authority employees

Course Details

Quadel’s HCV Homeownership course gives participants a complete overview of the program including regulatory history, eligibility and selection criteria, program design, as well as a guide for implementation according to HUD’s requirements and their implications on program management. The course includes a certification examination at the end of the workshop. Each participant will receive a course book to serve as a detailed desk reference after the workshop ends.

This is a two, four-hour online session only course.

Who Should Attend?

Front-line and management staff of HCV programs and other housing authority employees who provide HCV Homeownership services

Course Details

This online seminar uses a combination of lecture, discussion, and interactive case studies to inform staff persons administering the Housing Choice Voucher (HCV) program of the regulations, policies, and best practices related to managing Portability (in and out).

Upon completion of this seminar, attendees will be able to:

• Understand the federal regulations related to Portability
• Understand the core requirements for facilitating a Port-Out
• Understand the core requirements for accepting at Port-In
• Recognize best practices for administering Portability
• Identify methods and best practices for streamlining Portability processes and procedures

Who Should Attend?

The training is intended for front-line and management staff of HCV programs and any other housing authority employees.

Course Details

In this online seminar, Quadel’s expert trainers will cover everything that has to do with SEMAP, the Section Eight Management Assessment Program. All 15 of the current SEMAP indicators will be covered.

Topics:

• Notices & Rules Pertaining to SEMAP
• HUD Forms 50058 and 52648
• Understanding the SEMAP Indicators
• Monitoring Performance
• SEMAP Processing & Scoring
• Managing SEMAP

Online Course Length: two, four-hour daily sessions, and optionally, two-weeks to complete the online examination.

Who Should Attend?

Supervisory or management staff needing upper level knowledge in SEMAP inidcators and scoring.

Course Details

Quadel’s Hearing Officer Essentials course provides is a comprehensive course to further each participant’s understanding of HCV Informal Hearings and Public Housing Grievances. During this training, participants will rehearse hearings and grievances processes, learn how the HUD regulations and PHA policies affect their decision, and then practice making the decision determination and writing decisions. Each participant will receive a course book, which will become a comprehensive and useful reference manual for anyone involved in Informal Hearings or Grievances and will provide benefit to all participants long after the training workshop has ended.

Who Should Attend?

Any staff conducting informal reviews, Informal Hearing Officers, Grievance Committee Members, and PHA staff presenting the hearing/grievance documentation at the hearing or grievance

Course Details

Check back soon for more information.

Who Should Attend?

Check back soon for more information.