Course Details

Quadel’s online Public Housing Specialist course is a comprehensive overview of the Public Housing program to help your staff stay in compliance with all HUD rules and regulations.  This is a four day online course in four-hour sessions, with an optional online certification examination.

The training includes detailed discussions of the following topics:

• Eligibility and intake requirements
• Annual income and assets, including exclusions and inclusions
• Imputing income from assets.
• Income, allowances, and rent calculations
• Leasing activities
• Annual and ongoing functions
• Lease enforcement
• Rent collections
•  Annual examinations
•  Unit transfers, inspections, and turnover activities
•  And more!

Take a look at a sample agenda from one of our Public Housing Occupancy training courses.

Who Should Attend?

Front line housing specialists and clerical staff, housing managers, QC specialists, and other staff charged with compliance monitoring will find this training essential to their success in the public housing program.

Course Details

Quadel’s Public Housing Supervisor & Manager course is an upper level course for supervisory staff that reviews the key program areas covered in the Public Housing Specialist course. The purpose of this course is to help Public Housing Managers understand how to manage people and processes for optimal property and employee performance.

Each chapter in this course focuses on one of three main responsibilities of a Public Housing supervisor.

• Maintaining a full understanding of program policies;
• Supporting and managing staff; and
• Monitoring program performance to ensure compliance and efficiency.

This course does not review actual program policies but rather focuses on the resources supervisors need to interpret policies and monitor performance and compliance independently.

Who Should Attend?

New supervisors in the Public Housing program and experienced supervisory staff who could benefit from a refresher

Course Details

Registration Options:

• In-Person: 1.5 Days of Course Material + Certification Examination in the Afternoon
• Online: 3, 4-hour Online Sessions + Online Certification Examination

Quadel’s Rent Calculation course, offered as standalone HCV, PH, or combined courses, covers annual income inclusions and exclusions, allowances and deductions, adjusted income, discussion of best-practice interviewing techniques, sample interview questions, verification requirements, rent calculation, choice of rent, and utility allowances. Participants receive Quadel’s Rent Calculation course book.

Quadel offers an optional examination that evaluates participant proficiency in accurate determination of income and rent calculations. Participants who pass receive a formal certificate suitable for framing attesting to their proficiency in income, allowances and rent calculation rules.

• Into to Subsidy Calculations
• Income Verification Basics
• Annual Income
• Income Types
• Calculating Annual Asset Income

• Payment Standards
• Utility Allowances
• Rent Reasonableness
• Determining Family Share
• Utility Reimbursements

• Changes in Household Composition
• Annual Reexaminations
• Preparing the Annual Recertification
• Family Non-Compliance

Who Should Attend?

Front line housing specialists, clerical staff, and quality control staff involved in determination of adjusted income and SEMAP performance

Course Details

This intensive three-day course provides inspectors, property managers, and maintenance professionals with a comprehensive understanding of the National Standards for the Physical Inspection of Real Estate (NSPIRE). The curriculum delivers deep, practical knowledge of all NSPIRE standards, their inspection protocols, and operational implications, ensuring participants are fully prepared for real-world inspections under the latest HUD requirements.

Learning Objectives

Upon completion of this course, participants will:

• Understand the full scope and context of NSPIRE and its evolution from previous standards.

• Gain fluency in each of the 60+ NSPIRE standards, including requirements, common deficiencies, and examples.

• Apply advanced inspection protocols across all inspectable areas (Units, Inside, Outside).

• Accurately classify deficiencies (life-threatening, severe, moderate, low) and their impacts on scoring.

• Learn strategies for preparing properties, correcting deficiencies, and improving inspection outcomes.

Course Length

In-Person: 3 days + Online Examination
Online: 5 Sessions + Online Examination

Who Should Attend?

• Property Inspectors

• Public Housing Executives and Managers

• Maintenance Supervisors and Personnel

• Housing Choice Voucher Program staff interested in a deeper knowledge of NSPIRE

• Owners and operators of HUD-assisted properties

Course Details

Quadel’s Hearing Officer Essentials course provides is a comprehensive course to further each participant’s understanding of HCV Informal Hearings and Public Housing Grievances. During this training, participants will rehearse hearings and grievances processes, learn how the HUD regulations and PHA policies affect their decision, and then practice making the decision determination and writing decisions. Each participant will receive a course book, which will become a comprehensive and useful reference manual for anyone involved in Informal Hearings or Grievances and will provide benefit to all participants long after the training workshop has ended.

Who Should Attend?

Any staff conducting informal reviews, Informal Hearing Officers, Grievance Committee Members, and PHA staff presenting the hearing/grievance documentation at the hearing or grievance

Course Details

Quadel’s PHAS workshop gives participants a broad understanding of PHAS requirements and their implications for housing operations. The training highlights the monitoring and tracking systems needed to measure performance under each indicator and will cover all four components of PHAS: physical condition, financial condition, management operations, and resident service and satisfaction. Each participant will receive a course book to serve as a detailed desk reference after the workshop ends.

Who Should Attend?

Housing specialists, managers and supervisory staff responsible for the monitoring and submission of PHAS scoring and documentation

Course Details

Quadel’s PH Maintenance workshop provides the knowledge and skills necessary to inspect PHA units properly and enhances the participant’s ability to meet the challenges related to PH Maintenance. Each participant will receive a course book to serve as a detailed desk reference after the workshop ends.

Take a look at a sample agenda from one of our PH Maintenance courses.

Who Should Attend?

PHA maintenance, inspection, property management and supervisory staff