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PUBLIC HOUSING PROGRAM TRAINING
The Public Housing (PH) program was one of the first federally funded housing assistance program, and PHAs nationwide still use it as a viable option for providing affordable housing.
Quadel’s expertise and direct experience in this program will greatly benefit all who participate in our PH courses.
Public Housing Specialist (Updated for HOTMA)
Course Details
Quadel’s online Public Housing Specialist course is a comprehensive overview of the Public Housing program to help your staff stay in compliance with all HUD rules and regulations. This is a four day online course in four-hour sessions, with an optional online certification examination.
The training includes detailed discussions of the following topics:
- Eligibility and intake requirements
- Annual income and assets, including exclusions and inclusions
- Imputing income from assets.
- Income, allowances, and rent calculations
- Leasing activities
- Annual and ongoing functions
- Lease enforcement
- Rent collections
- Annual examinations
- Unit transfers, inspections, and turnover activities
- And more!
Take a look at a sample agenda from one of our Public Housing Occupancy training courses.
Who Should Attend?
Front line housing specialists and clerical staff, housing managers, QC specialists, and other staff charged with compliance monitoring will find this training essential to their success in the public housing program.
Public Housing Supervisor & Manager
Course Details
Quadel’s Public Housing Supervisor & Manager course is an upper level course for supervisory staff that reviews the key program areas covered in the Public Housing Specialist course. The purpose of this course is to help Public Housing Managers understand how to manage people and processes for optimal property and employee performance.
Each chapter in this course focuses on one of three main responsibilities of a Public Housing supervisor.
- Maintaining a full understanding of program policies;
- Supporting and managing staff; and
- Monitoring program performance to ensure compliance and efficiency.
This course does not review actual program policies but rather focuses on the resources supervisors need to interpret policies and monitor performance and compliance independently.
Who Should Attend?
New supervisors in the Public Housing program and experienced supervisory staff who could benefit from a refresher
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Public Housing Rent Calculation (Updated for HOTMA)
Course Details
Registration Options:
- In-Person: 1.5 Days of Course Material + Certification Examination in the Afternoon
- Online: 3, 4-hour Online Sessions + Online Certification Examination
Quadel’s Rent Calculation course, offered as standalone HCV, PH, or combined courses, covers annual income inclusions and exclusions, allowances and deductions, adjusted income, discussion of best-practice interviewing techniques, sample interview questions, verification requirements, rent calculation, choice of rent, and utility allowances. Participants receive Quadel’s Rent Calculation course book.
Quadel offers an optional examination that evaluates participant proficiency in accurate determination of income and rent calculations. Participants who pass receive a formal certificate suitable for framing attesting to their proficiency in income, allowances and rent calculation rules.
A sampling of topics covered:
– Verifying Family Income & Allowances
- Into to Subsidy Calculations
- Income Verification Basics
- Annual Income
- Income Types
- Calculating Annual Asset Income
– Calculating HAP
- Payment Standards
- Utility Allowances
- Rent Reasonableness
- Determining Family Share
- Utility Reimbursements
– Annual and On-going Activities
- Changes in Household Composition
- Annual Reexaminations
- Preparing the Annual Recertification
- Family Non-Compliance
Who Should Attend?
Front line housing specialists, clerical staff, and quality control staff involved in determination of adjusted income and SEMAP performance
NSPIRE for Public Housing & NSPIRE Essentials
Course Details
Note: NSPIRE Essentials is a combined course that covers NSPIRE for Public Housing and Housing Choice Vouchers in a three, four-hour session format. The standalone NSPIRE for Public Housing is available as a Tailored Training.
The National Standards for the Inspection of Real Estate (NSPIRE) has replaced the UPCS protocol for inspections for Public Housing properties. The goal of Quadel’s NSPIRE for Public Housing course is to familiarize your staff with the new protocol, make them know where the largest point deductions are located, the top defects found during the NSPIRE demonstration, and most importantly, make sure your staff has the capability to find and utilize resources available to answer any questions they may have about this new inspection protocol.
General Topics Covered:
| Introduction to PHAS | |
| * | What is PHAS? |
| * | Introduction to REAC |
| * | Introduction to PASS |
| * | Resident Engagement |
| * | Corrective Actions Plans |
| NSPIRE Policy & Procedures | |
| * | Overview & Framework |
| * | Policy |
| * | Protocol Overview & REAC Inspection Process |
| * | Appeals |
| The NSPIRE Protocol | |
| * | Terms & Definitions |
| * | Preparing for a REAC Inspection |
| * | NSPIRE Standards |
| * | IT Information |
| * | Appeals & Technical Reviews |
| Your Role in the PHAS Process | |
| * | What is Property Maintenance? |
| * | Setting Goals for Property Maintenance |
| * | Asset Management |
| * | Inspections |
| * | Sample Forms |
Who Should Attend?
PHA maintenance, inspection, property management and supervisory staff
Hearing Officer Essentials
Course Details
Quadel’s Hearing Officer Essentials course provides is a comprehensive course to further each participant’s understanding of HCV Informal Hearings and Public Housing Grievances. During this training, participants will rehearse hearings and grievances processes, learn how the HUD regulations and PHA policies affect their decision, and then practice making the decision determination and writing decisions. Each participant will receive a course book, which will become a comprehensive and useful reference manual for anyone involved in Informal Hearings or Grievances and will provide benefit to all participants long after the training workshop has ended.
Who Should Attend?
Any staff conducting informal reviews, Informal Hearing Officers, Grievance Committee Members, and PHA staff presenting the hearing/grievance documentation at the hearing or grievance
Current Month
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Public Housing Assessment System (PHAS)
Course Details
Quadel’s PHAS workshop gives participants a broad understanding of PHAS requirements and their implications for housing operations. The training highlights the monitoring and tracking systems needed to measure performance under each indicator and will cover all four components of PHAS: physical condition, financial condition, management operations, and resident service and satisfaction. Each participant will receive a course book to serve as a detailed desk reference after the workshop ends.
Who Should Attend?
Housing specialists, managers and supervisory staff responsible for the monitoring and submission of PHAS scoring and documentation
Public Housing Maintenance
Course Details
Quadel’s PH Maintenance workshop provides the knowledge and skills necessary to inspect PHA units properly and enhances the participant’s ability to meet the challenges related to PH Maintenance. Each participant will receive a course book to serve as a detailed desk reference after the workshop ends.
Take a look at a sample agenda from one of our PH Maintenance courses.
Who Should Attend?
PHA maintenance, inspection, property management and supervisory staff